Welcome to Ovation Sale Shop! These Terms and Conditions govern your use of our website, tallridingbootsus.com, and your purchase of premium equestrian products. By accessing our site and making a purchase, you agree to these terms. Please read them carefully to understand your rights and responsibilities, as well as ours.

1. Introduction

Ovation Sale Shop specializes in high-quality equestrian gear, including riding apparel, horse tack, and accessories. Our target customers are competitive riders, casual enthusiasts, and horse lovers who value durability, style, and performance. Our website is designed to provide a seamless shopping experience, with a focus on transparency and customer satisfaction. By using our site, you acknowledge that you have read, understood, and agreed to these terms.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the website only for lawful purposes and not engage in any fraudulent activities.
  • Respect our intellectual property and not copy, distribute, or misuse any content from the site.
  • Ensure that you are of legal age to enter into binding contracts (typically 18 years or older).
  • Comply with all applicable laws and regulations in your jurisdiction regarding online purchases.

Failure to adhere to these obligations may result in the termination of your account or legal action.

3. Products and Services Description

Ovation Sale Shop offers a wide range of equestrian products, including but not limited to:

  • Riding Apparel: Competition jackets, casual riding tops, full seat breeches, and outerwear.
  • Horse Tack: Bridles, reins, girths, halters, and martingales.
  • Accessories: Gloves, footwear, and other rider gear.

All products are crafted with attention to detail, ensuring quality and functionality for both competitive and casual riding. Product descriptions, images, and prices are subject to change without notice. We strive for accuracy, but occasional errors may occur; we reserve the right to correct any inaccuracies and cancel orders arising from such errors.

4. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. Once shipped, you will receive a tracking number via email.

Shipping

We ship worldwide, excluding certain parts of Asia and remote regions. Shipping options include:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after shipment.

International customers are responsible for customs duties and taxes, which are not included in the product or shipping costs.

Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and your financial information is encrypted to ensure safety. By completing a purchase, you authorize us to charge the total amount to your selected payment method.

Cancellations and Changes

Orders can be canceled or modified within 24 hours of placement, provided they have not been shipped. Contact us at [email protected] for assistance.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. Our returns and exchanges policy is designed to be straightforward and fair.

  • Timeframe: Returns and exchanges are accepted within 15 days of receiving your order.
  • Condition: Items must be unused, in like-new condition, with original packaging and tags attached.
  • Non-Returnable Items: For hygiene and safety, the following cannot be returned unless defective: equestrian footwear, gloves, competition shirts, casual riding tops (unless unopened), personalized items, and final sale products.
  • Process: To initiate a return, email [email protected] with your order details and reason for return. We will provide a Return Authorization (RA) number. Returns without an RA number will not be processed.
  • Refunds: Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the returned item. Original shipping fees are non-refundable unless the return is due to our error.
  • Return Shipping Costs: Customers are responsible for return shipping costs, except in cases of defective items, incorrect shipments, or our error.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Ovation Sale Shop and protected by international copyright laws. You may not use, reproduce, or distribute any content without our prior written permission. Unauthorized use may result in legal action.

7. Limitation of Liability

Ovation Sale Shop strives to provide accurate information and high-quality products. However, we are not liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Errors in product descriptions, pricing, or availability.
  • Issues related to shipping delays, customs, or international regulations beyond our control.
  • Misuse of products by customers, which may void warranties or cause harm.

Our total liability to you for any claim shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

We value your privacy and handle your personal information in accordance with our Privacy Policy. By using our site, you consent to the collection and use of data as described therein. We do not sell or share your information with third parties for marketing purposes.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of New York, USA. Any disputes shall be resolved through amicable negotiations or in the courts of New York. We encourage you to contact us first at [email protected] to resolve any issues.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes constitute your acceptance of the revised terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Address: Ovation Sale Shop, 1957 Cantebury Drive, New York, US 10013

We typically respond within 24-48 hours during business days. Thank you for choosing Ovation Sale Shop for your equestrian needs. We are committed to ensuring your satisfaction and providing you with premium riding apparel and equipment.

Note: These Terms and Conditions were last updated on [Insert Date]. By using our website, you acknowledge that you have read and agreed to all sections outlined above.