FAQ

We offer a comprehensive range of premium equestrian gear including:

• Riding Apparel: Competition Jackets, Casual Riding Tops, Full Seat & Knee Patch Breeches
• Equestrian Footwear: Riding Boots and Casual Shoes
• Horse Tack: Bridles, Reins, Breastplates, Martingales, Girths, and Halters
• Accessories: Gloves, Bits, and Other Rider Gear
• Fashion Apparel and Outerwear for the style-conscious equestrian

Absolutely! Our product line is carefully curated to meet the demands of both daily training and competitive environments. Our Competition Jackets and Shirts are specifically designed for show environments, while our Casual Riding Tops and Knee Patch Breeches offer comfort and durability for everyday riding.

We provide detailed size charts for all our apparel products. For specific fit questions, particularly for technical items like Full Seat Breeches or Competition Jackets, we recommend consulting our sizing guides available on each product page or contacting our customer service team for personalized assistance.

To accommodate our global community of riders, we accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed to protect your information.

Yes, we take your security seriously. We use industry-standard encryption and security measures to ensure that your payment information remains protected throughout the transaction process.

Order modifications or cancellations must be requested within 24 hours of placement while your order is still in processing. Please contact us immediately at [email protected] with your order number, and we’ll do our best to accommodate your request.

We offer two shipping methods to meet your needs:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment (plus 1-2 business days for order processing)
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment (plus 1-2 business days for order processing)

We ship globally to serve equestrians worldwide, with the exception of certain parts of Asia and select remote regions due to current logistical constraints. We’re continuously working to expand our delivery reach.

Our team dedicates 1-2 business days to carefully prepare your items, ensuring they meet our quality standards before shipment. Each product is treated with the utmost care, from our meticulously crafted Bridles to performance-driven Competition Jackets.

Yes, once your order ships, you will receive a tracking number via email that allows you to monitor your package’s journey to you.

Your satisfaction is paramount. If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. We strive to make the process straightforward, honoring our promise of quality and durability in every product.

Please contact our customer service team at [email protected] with your order number and the reason for return. We’ll provide you with detailed instructions and the return address.

For hygiene reasons, certain items like Gloves may have specific return conditions. Please contact us for clarification on specific products before initiating a return.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your payment provider’s policies.

Our dedicated customer service team can be reached at [email protected]. We typically respond within 24-48 hours during business days.

While creating an account allows for faster future checkout and order tracking, it’s not mandatory. You can checkout as a guest if you prefer.

Ovation Sale Shop
1957 Cantebury Drive
New York, US 10013